Managing guest reviews across multiple platforms can be overwhelming for vacation rental managers. That’s where Reva comes in—a game-changer for those looking to streamline the review process and improve operational efficiency. Today, we’re sitting down with Adam Norco, an industry veteran who has been in the vacation rental space since 2008. Adam shares his journey from working with vacation rentals on the Outer Banks to now being an integral part of Reva, a platform designed to solve the unique challenges of review management in the vacation rental industry.

Adam’s Journey and How Reva Was Born

Adam has worked with several companies in the vacation rental space, including Point Central and Breezeway, bringing his expertise in sales and marketing. His latest venture, Reva, emerged from a common problem faced by vacation rental managers: managing reviews across multiple platforms. Mike, Reva’s founder, initially developed the software while working for RealJoy in Florida, which managed over 1,200 homes. After RealJoy was sold to a private equity group, Mike brought Reva with him, and today, it serves over 100 clients, handling both large and small property managers.

Why Reviews Matter More Than Ever

Adam emphasizes the underutilized potential of guest reviews. 📝 Reviews aren’t just for marketing; they can provide critical operational feedback. Reva allows managers to see all reviews in one place, making it easy to respond and engage. This engagement is not only beneficial for attracting future guests but also acts as a powerful marketing tool to showcase to homeowners that their property is well-maintained and managed.

Here’s the cool part—Reva integrates reviews into your SEO strategy! By pushing reviews onto your website, you can improve your rankings. Plus, Reva’s integration with Breezeway helps to seamlessly translate guest feedback into actionable tasks, ensuring that operational issues are addressed promptly.

A Demo of Reva in Action

When Adam gave us a demo of Reva, we were blown away. The dashboard is user-friendly, showing your average rating for the year, the latest reviews, and even letting you group properties by geography. The best part? You can set up daily or weekly reports, so you’re always on top of things! No more scrambling to track reviews across platforms like Airbnb, Vrbo, or Google. With Reva, everything is centralized.

Moreover, Reva has a brilliant feature that allows you to ask guests to leave a Google review automatically after they submit a positive review on another platform. 🏆 This not only saves time but also boosts your online reputation.

The Power of Data

Reva’s platform also allows you to download historical reviews into a CSV, giving property managers full ownership of their review data. This is important because reviews that are only on OTA (Online Travel Agency) platforms like Airbnb are difficult to manage effectively. Reva makes it easy to pull, respond, and analyze these reviews, giving you insights into both guest satisfaction and operational performance.

By integrating Reva with Breezeway, property managers can even use guest feedback to score their field teams, cleaners, and inspectors. Positive reviews not only reflect guest satisfaction but also give property managers an opportunity to reward top-performing employees. 🧹✨

---

Why Reva is a Must-Have Tool for Vacation Rental Managers
Reva isn’t just a review management tool; it’s a comprehensive solution that improves both guest and homeowner satisfaction, boosts your SEO, and makes managing operations easier. Ready to give Reva a try? Click here to learn more and sign up today! 😊